FAQ

Click on each question below to learn more about the refill store.

Do you ship?

Unfortunately we do not.

What kind of containers can I use?

Any kind! Whatever you’ve already been using or the container you like to use the most for the product you need. The idea is to keep single-use plastics out of the landfills, so use them as long as you can!

Do you have containers we can buy?

Yes! We have some jars and bottles in different sizes.

How does the weighing process work?

When you come in with your own containers, we’ll weigh them at the counter and mark the tare weight on a label that’s then applied to your container. After that you’re free to get as much of the product you want in your container, we’ll weigh it again, subtract the tare weight, and charge you only for the amount of product in the container. After your first visit, you’ll be a pro!

Everything is natural, right?

We try to keep everything as natural as possible while still bringing some variety. That’s the main reason we supply the ingredient list for each product – so you can see exactly what you’re buying and how it may affect you.

What are toothpaste tabs?

Toothpaste tabs are toothpaste in a tablet form, kind of like candy. You just chew one up a bit and start brushing. It foams up and works just like regular toothpaste, without coming in a plastic tube!

What does it mean when you say the laundry detergents are concentrated?

Because they aren’t full of fillers, you’ll only need TWO TABLESPOONS/ONE OUNCE per load instead of the whole lid/scoop like other brands you may be using. It sounds crazy, but it’s true!